Proactive vs Reactive Lawn Care Solutions

Ten Tips to improve lawn care customer retention.

It's the little things that count in a service business.

• Call ahead to remind of an upcoming application
• Call after an application to make sure everything is OK.
• Close gates after entering and leaving
• Sweep off walks and driveways chemical residue
• Learn the pets names and call them by name if given the opportunity
• Rewards for length of continuous service to your customers
• Never argue with a customer that has a complaint. You'll never win it.
• Keep active in PLCAA. This is the best place to learn about your lawn care competiton.
• Be professional, make sure all employees in the field have clean uniforms, clean trucks, and are personable and and not just courteous, but friendly
• Guarantee your work--you're not satisfied till your customers are satisfied